Terms of service
At Discounters, we may collect and retain customer information, including chat records, call history, order-related information, and other customer service records, for up to 90 days.
This information may be retained for the following purposes:
- Providing customer support and resolving customer queries
- Managing and processing orders
- Handling service-related matters
- Verifying customer interactions and records
- Maintaining accurate business and service records
Once the 90-day retention period has ended, customer records are deleted or removed from our active systems. Discounters does not intentionally retain such records beyond this period.
However, certain information may be retained for a longer period where required by applicable laws, regulations, legal proceedings, or other lawful obligations.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When Do We Collect Information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
How Do We Use Your Information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To quickly process your transactions.
How Do We Protect Your Information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do We Use ‘Cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
info@discounters.pk